I believe I have always paid attention to cultural differences in various parts of the world. My career and the nature of my job have been very important factor in allowing me to see various countries (many of them on multiple occasions) and interact and experience their subtle or major differences. Admittedly, I am not exactly someone with a fixed and stable origins and background – my own life has developed over the years across three continents and in several countries – you can say – major identity crisis – but one thing I have had as a common experience – that has been my last 20+ years in hi-tech companies in the US with occasional long term or short term stints overseas (besides just business trips)
Long introduction to my posting – but I thought it will be important to establish a point of reference.
In my travels, I have stayed in many hotels – many of them chains (Hilton, IHG, Sheraton, Marriott, Hyatt, Shangri-La, La’Meridien….) and many boutique ones.
My latest trip which included hotel stays in both major chains – Hilton (at CDG-Paris) and JW Marriott (Bucharest) – and boutique ones: Auberge Du Pecheur (in Ghent, Belgium),Landaus Am See (in Garbsen, Germany), and Prinzregent (Munich, Germany).
I was very surprised to conclude that while on business the European traveller does not care to conduct business in their respective hotel rooms. Why do I say that? Well, empirical evidence from multiple hotels across multiple European countries ! All the hotels that I listed above with the exception of the JW Marriott in Bucharest, Romania, had one MAJOR flaw where business travel is concerned – the only telephone that one could find in the rooms was right next to the bed and with a short cord on top of that.
So here is the scenario – in my multi-year experience – when you are traveling on business there are two things that ALWAY happen:
- You have plenty of business related meetings during the day
- When you return to your hotel room you inevitably have to check tons of emails (that have accumulated while you were at the business events) and in most days you would have a conference call with the home office or another office of the most likely global company you work with.
Now, what do you do if you have a business related conference call? Well usually, you would like to
a) have a good work area / desk for your laptop and a comfortable seating – hm….how about the hotel desk and chair…
b) have a phone to use as most likely using your own mobile phone while roaming internationally for a hour or longer conference call could be expensive.
If you agree with the above setup – then guess how many hotels in my recent business trip in Europe offered those simple business related amenities …? Well, I sort of already stated that – only ONE !!!
Following the train of thought then, what can one conclude – the usual traveller staying in these hotels is either (a) not a business traveller; or (b) business travelers in Europe enjoy the stay in their hotel room for other purposes and not conducting business calls …
My experience from the stays in these hotels was definitely different – picture this – a person hunched over a telephone (due to its short cord) on a bed by a bedside table trying to balance a laptop with reference material… What an experience…..! I would help you – not a pleasant one…
On the positive note – JW Marriott obviously cares…..! Thank you JW Marriott staff…