About a year ago I posted on some of my experiences with how Chinese airlines manage delays and overall information to passengers…Well, it seems that a boiling over point has been reached for travelers in China. Recent article posted by Reuters provides a view of the activism performed by those travelers — taking matter in their own hands, they decided to stay on-board the canceled flight…
I have been in some of those situations — not staying on the plane – but having a whole bunch of passengers surrounding the airline representatives and not letting them leave until they resolve the situation with the delayed or canceled flight.
For those of you who believe that in China, consumers are not demanding, think twice…. This is one of the most challenging markets, or rather China has become extremely challenging place for companies who fail to meet expectations of the Chinese consumer. This latest report is just one example of the extremes you may experience as a product or service provider in China.
Sure, there are airline delays and flight cancellations in many places around the world, but few are the cases where passengers have done the act of staying on-board the aircraft and demanding action by the airline, while at the same time being served by the flight attendants….Quite something.
All in all, this can be viewed also as a red flag to companies who are planning market entry into the Chinese market…
Recently I have come across a series of questions (on various web sites – not only on this blog) about what to buy in China. The reality is that the answer to such question depends heavily on your likes and dislikes. However, if you still want to have a general idea as to the types of goods to seek out or plan to purchase and more importantly which ones NOT to expect to get a good deal on, here is a summary:
You could purchase many types of tea that may be available overseas, but not even close in price. If you like tea, and plan to be in Beijing, you should plan for an afternoon at the Tea Street in South East Beijing. Here is a link to some earlier posts on this:
Furniture: various styles and types of Ming and Qing dynasty furniture is available – of course keep in mind that most of it is essentially replica of old pieces. You should not plan to get antiques anyway – you will have trouble shipping them out of the country. Same applies to pottery.
If you are looking for pearl, cloisonne, cinnabar jewelry – this is also the place to get it. There are many postings on this blog addressing shopping for jewelry…Here are some and another one
I would NOT recommend electronics — many people are surprised to find out that the US is actually significantly better place to buy electronics (when compared to China).