ATVO Bus Company saves the day!
I had a very positive experience with the ATVO bus company in Italy / Treviso. Last week, I arrived on a Ryanair flight from Sofia (Bulgaria) at Treviso. Our objective was to get to Venice. We had been traveling since 5:30am that day – first driving for 2.5 hours to the Sofia airport (from the mountains in Bulgaria) and then waiting and flying to Treviso. Perhaps the sequence of events that followed can be blamed partly on a lack of sleep, but personally, I think the blame lies primarily with the dangerous lure of the seat back pocket.
Once we boarded the bus (with luggage in the storage area of the bus) I had taken my laptop out of a backpack to make sure it did not get damaged. For convenience, I had put it in the mesh pocket of the seat in front of me…..and somehow, I ended up leaving it there when we arrived in Venice and disembarked the bus. Note to self–never put anything in the seat back pocket that you don't want to lose!
It wasn't until the next morning that we discovered the laptop's absence, and needless to say, I was horrified! We rushed to the hotel front desk to see if they could help us call the company and look for it. The front desk could not reach anyone based on the phone numbers from ATVO's web site, but I eventually managed to find a number with a live person on the other end, and I passed the phone over to the front desk clerk, who subsequently relayed the information that we would need to call back later that day and see if anything found.
Too keyed up to simply wait until later, we decided to go to the main bus station in Venice and try our luck there. Once we arrived, we spoke with an Italian clerk guy who really did not speak much English and who also told us to come back in the afternoon….at an undetermined time 🙂
Luckily, my wife found a number for the Treviso airport ATVO office where we had originally boarded the bus…and sadly the number was not correct. But then the Venice clerk gave us a brochure that had a similar number but with one more zero – that worked!
Now came the very pleasant surprise. I called and spoke with 'Alicia', and shockingly, a laptop matching my description had been turned in!!!! After several minutes of back and forth – mostly me trying to explain what a laptop was – Alicia, who was extremely helpful, concluded that this laptop was indeed mine and offered to send it to Venice on the next bus. She was very eager to do so, and when I told her, "No I will come over to Treviso", she was somewhat surprised. However, I just couldn't wait, so I jumped on the bus and an hour later I had my laptop in my hands…!
What an experience! Once again, I must commend the ATVO Bus company, Alicia and the kind stranger who found and turned in the laptop to ATVO. There is so much negative news in the world that you sometimes forget the important fact that most people are kind and decent. This experience really brought that into focus for me.
Venice is a beautiful place – you can see it in my photo book available on Amazon. But the people at ATVO made it even nicer. Thank you!