Yesterday I took for may be 10th time the United Airlines flight from SFO to Shanghai Pudong. The flight has been serviced via a very aging Boeing 747 which is was old a year ago already.
The flight yesterday was rather disappointing. Here is why I say that: – the seats on the plane were obviously tired and rather uncomfortable
– since the plane does not have in-seat entertainment screens, you would have to either watch the TVs that are for all to share or watch on your own phone or tablet – there are two problems with that approach
A) the audio jack on my seat was busted…so no way to watch the shared programs unless you want to make up your own stories as you watch the "silent" movie…
B) the WiFi service was very intermittent-I tried to watch Game of Thrones….but the games ended up very choppy 🙂 The streaming kept pausing and starting- until I finally gave up
So why are we being kidded that there is a "convenient" service to select your own entertainment …? Yes you can do that by downloading your own movies from Netflix or Amazon Prime Video
So, to top this I had also a mishap with the butter during the breakfast service As you probably know – the trays get served
Hot with some meal – as a result the butter in the small container had melted and when I tried to open it, the content – liquid butter – poured all over my shirt! I was pretty unhappy!
Now – why would you put the butter on a hot tray? How can you possibly use that butter?
All this point to is sloppy service – I do not see another explanation…
So bad service, no entertainment, great way to spend 13 hours on the plane….!
Oh, oh, and to top this our flight was delayed by 1 hour… the plane just came late into SFO so we left at 3pm rather than 1:30 pm and even though the pilot tried we were still late…. why a long haul flight had a plane that was late to come in for its flight is a mystery to me…. bad planning ?
Don't know, but the net result was frustrating experience
One of the flight attendants told me this plane was being decommissioned in one month – for sure that is a positive step. Hope the hot trays and melted butter goes away too 🙂
By the way, I fly quite a bit on American as well – you can see my review of their business class to Europe, from a flight this summer…Hm…