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American Airlines International Business Class – Disappointment

American Airlines International Business Class

Do you have any experience with American Airlines International Business Class?

I have been a loyal AA and OneWorld frequent flyer since 1998!  You can imagine the miles I have accumulated over that time.  Let me put it this way – I have been at Executive Platinum for the last 10 years or so, and have a life time Platinum due to the number of miles flown.

So, when my family decided to take a vacation to Europe this summer, I decided that we will fly on American  – of course – and use some of my system wide upgrades to have us in international business class across the Atlantic between the US and Heathrow.

All of us were excited…Lie-flat seats, Entertainment, Premium dining….!

This is what we expected:  

American Airlines International Business Class
This is what American Airlines advertises on their Web page

Well, turns out our experience was less than great.  On the flight to Heathrow, our meals were inedible!  I kid you not. I had a wedge salad and roast beer.   Please see the pictures below and you will know what I am about to say:

American Airlines Premium Dining International Business Class
Premium Dining? Really?
American Airlines Premium Dining International Business Class
Would you consider this Premium Dining..? I do not
American Airlines Premium Dining International Business Class
How does one cut this Wedge salad with a butter knife? I could not

The wedge salad was impassible to eat – it was a hunk of lettuce which I had to slide with a butter knife… .How?!?!  Others on the plane could not either….

Then, the main course – Beef sounds exciting — well, it was NOT!   It was shoe leather like, no taste, and please see the dish with sauce – it was spilled all over the place.

All in all – the dishes went back to where they came from.  I barely touched them…

The flight attendant noticed (I think others were in the same boat) – and asked me with an apology – “Should I bring you something else?”   I thanked her and did not take her up on the offer… I could not imagine the rest was any better.   

Our flight back from Heathrow, 9 days later, was not much better.  There was no wedge salad.. Thanks for small mercy!

The entertainment system was another story – on the flight from Heathrow to DFW, most of the business class passengers had the same experience – the system was not working properly… Oh, well – it is a premium experience 🙂

Needless to say – American, your service has SLIPPED big time!  I would not call our experience – all of my family flew business – anything to write home about!