American Airlines International Business Class
Do you have any experience with American Airlines International Business Class?
I have been a loyal AA and OneWorld frequent flyer since 1998! You can imagine the miles I have accumulated over that time. Let me put it this way – I have been at Executive Platinum for the last 10 years or so, and have a life time Platinum due to the number of miles flown.
So, when my family decided to take a vacation to Europe this summer, I decided that we will fly on American – of course – and use some of my system wide upgrades to have us in international business class across the Atlantic between the US and Heathrow.
All of us were excited…Lie-flat seats, Entertainment, Premium dining….!
This is what we expected:
Well, turns out our experience was less than great. On the flight to Heathrow, our meals were inedible! I kid you not. I had a wedge salad and roast beer. Please see the pictures below and you will know what I am about to say:
The wedge salad was impassible to eat – it was a hunk of lettuce which I had to slide with a butter knife… .How?!?! Others on the plane could not either….
Then, the main course – Beef sounds exciting — well, it was NOT! It was shoe leather like, no taste, and please see the dish with sauce – it was spilled all over the place.
All in all – the dishes went back to where they came from. I barely touched them…
The flight attendant noticed (I think others were in the same boat) – and asked me with an apology – “Should I bring you something else?” I thanked her and did not take her up on the offer… I could not imagine the rest was any better.
Our flight back from Heathrow, 9 days later, was not much better. There was no wedge salad.. Thanks for small mercy!
The entertainment system was another story – on the flight from Heathrow to DFW, most of the business class passengers had the same experience – the system was not working properly… Oh, well – it is a premium experience 🙂
Needless to say – American, your service has SLIPPED big time! I would not call our experience – all of my family flew business – anything to write home about!